Payment and Booking FAQs
Q: How do I make a payment?
A: Use the username and password boxes in the top right hand corner of the ILOVETOUR homepage to login to view your group. Once directed, click on the blue 'view your booking' button, which will take you to the booking homepage. From here a payment tab will appear in Black writing along the top. Click here
to make a payment using your debit/credit card. Please ensure the address you entered on setup is the correct one registered with the debit/credit card.
Q: I tried paying for tour and the money has gone out of my account more than once. What has happened?
A: If you entered incorrect details while trying to pay (for example, entering the wrong billing address) the money will not be accepted by us and will be back in your account within three working days.
Q: The system does not recognise my US card?
A: Unfortunately the online booking system does not recognise debit/credit cards with an overseas billing address. Please try an alternative card or call one of the ILOVETOUR team and we will be happy to take a manual payment over the phone and add this to the system.
Q: When do we get free places? How do I allocate them?
A: We offer one free place to every 20 paying passengers. So if you want to go for free just get 20 friends together and you're away!! We will allocate the free places after the deposits for your group are all paid in, just let us know the names of the people receiving them.
Q: Someone from my group lives in Spain/Italy/Germany, etc… Can they meet us on tour?
A: Yes they can, using the ‘arrange your own flights’ package. This includes the full package without travel.
Q: We have a couple of ex-students that want to come on the tour, is this possible?
A: The more the merrier! Graduates/ex-students are more than welcome to join their former team-mates as members of student tour parties - the group leader is required to ensure they understand the nature of the event and is responsible for these individuals as they would be for any member of their tour party.
Q: How much does it cost to make a name change? One of our team mates has dropped out.
A: Name change rates depend on how soon in advance you notify us.
- 1st December 2016 - 27th Jan 2017 = £40
- 28th Jan 2017 - 14th Feb 2017 = £85
- 15th Feb 2017 - 2nd March 2017 = £150
Name changes are not available after the 2nd March 2017
Travel and package FAQs
Q: What do we do if we want to book our own flights?
A: Check with us before booking flights - we will not book transfers for you without a quote if group size is less than 25 passengers.
Q: What time will our coach depart?
A: The departure times for your coach will depend on where you are in the UK and this information will be in the Group Leader's final tour pack sent out four weeks prior to departure.
Q: Can our coach pick up/drop off people en route?
A: Only under certain circumstances, please ask ILOVETOUR staff for details. There will be a pick up fee.
Q: Can we have a double decker coach please?
A: We cannot guarantee this as there is limited availability but we shall try. You will have to meet minimum numbers required.
Q: Will we have a coach to ourselves?
A: Dependant on numbers, you may have to share the coach with a team from your university or another group. We will always try to give your own bus should you reach capacity yourself.
Q: Where will the coach groups be picked up from?
A: Larger groups will be picked up from the location stated on the booking system, which is usually the group's university.
Q: Do we pay more if we want to get picked up from Scotland?
A: Any groups departing from Scotland must pay an extra £25 supplement.
Q: Can we drink or smoke on the coach?
A: British transport and many other European countries ruling states that alcohol and smoking are prohibited on all coach journeys. There are regular stops on route so you will have an opportunity to smoke.
Q: Will we be in the same hotel?
A: Every team and club will be in a selection of hotels, and you will be more than likely to be in the same hotel as other teams from your university at Festival Croatia, Damfest and Saloufest. However due to the hotels being smaller in Rimini, you are not guaranteed to be in the same hotel as the rest of the teams from your university. We will endeavour to put you in a nearby hotel if we do have to split you up.
Q: Need a statement written by ILOVETOUR for a Visa?
A: If any students will need a visa to travel, they must contact their embassy first to find out what information they will need before contacting us for a statement.
Q: Are the sports tournaments social or competitive?
A: We arrange for experienced qualified (eg UEFA, RFU) officials for all competitions. Each two-day tournament is overseen by one of our regular tournament directors who are directly managed by the festival sports director. We provide all the venue equipment and first aid cover at first class facilities as we recognise the importance for providing a quality sports event - regardless of the competitors, be they elite or social.
Q: Is there a limit on the amount of teams or people we can take? Can we take supporters?
A: There is no limit on the number of students you can take, but there are minimum squad numbers for the different sports tournaments. As spaces are limited book early to avoid disappointment. All supporters are welcome!